IT Service Management Job Descriptions Made Easy

In any organization a significant challenge for managers and staff alike is to share a common understanding of the individual's job description. The ability to start from a shared view about the key responsibilities and the measurements for success will save countless hours of debate and discussion. The ability for those employing staff to have a comprehensive check list of required qualifications, skills and competencies will also prove to be an invaluable tool to help ensure selection of the most appropriate person for the role.

The ITSM Job Description toolkit is a collection of comprehensive job descriptions for those working in or associated with the IT Service Management sector. As an added feature the job definitions are closely ITIL(r) aligned.

The Comprehensive Toolkit You Can Download to Your PC

This remarkable toolkit provides comprehensive ITSM and ITIL job descriptions, designed to make employment reviews as convenient and argument free as possible. It comprises a series of high quality items, each created to deliver (and re-enforce) a particular job description.

Within the zipped download there are over 90 job descriptions, including:

Application Manager

Availability Manager
Business Analyst
Capacity Analyst
Capacity Manager
Change Analyst
Change Manager
Configuration Analyst
Configuration Manager
Network and Infrastructure Engineer
PMO Manager
Problem Analyst
Problem Manager
Quality Analyst
Quality Manager
Release Manager
Security Manager
Service Continuity Analyst
Service Continuity Manager
Service Desk Analyst
Service Desk Manager
Service Level Analyst
Service Level Manager
Systems Manager
Test Manager

To demonstrate the quality of these materials, we have produced snapshots from a selection of them for you to view directly. The list on the left shows the structure for each of the job definitions. Simply select from the list on the left and you can view examples.

Editable Files Put YOU In Control

The job definition files are presented as fully editable Word documents. As such, you can add your own logo and supplement the comprehensive descriptions with specifics of your own business. You have total control.

Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be reading the role and responsibility statements within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE