Toolkit Structure:
Job Definition Overview
Concise statement of each role.
Primary Duties and Responsibilities
Principal areas of responsibility and frequency
Key Performance Indicators
Measurement method for job effectiveness
Main Job Requirements
Qualifications and experience standard.
Required Skills and Competences
Essential competencies that the job requires


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THE ITSM Job Description toolkit
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IT Service Management Job Descriptions Made Easy

In any organization a significant challenge for managers and staff alike is to share a common understanding of the individual's job description. The ability to start from a shared view about the key responsibilities and the measurements for success will save countless hours of debate and discussion. The ability for those employing staff to have a comprehensive check list of required qualifications, skills and competencies will also prove to be an invaluable tool to help ensure selection of the most appropriate person for the role.

The ITSM Job Description toolkit is a collection of comprehensive job descriptions for those working in or associated with the IT Service Management sector. As an added feature the job definitions are closely ITIL(r) aligned.

The Comprehensive Toolkit You Can Download to Your PC

This remarkable toolkit provides comprehensive ITSM and ITIL job descriptions, designed to make employment reviews as convenient and argument free as possible. It comprises a series of high quality items, each created to deliver (and re-enforce) a particular job description.

Within the zipped download there are over 90 job descriptions, including:
  • Application Manager

  • Availability Manager
  • Business Analyst
  • Capacity Analyst
  • Capacity Manager
  • Change Analyst
  • Change Manager
  • Configuration Analyst
  • Configuration Manager
  • Network and Infrastructure Engineer
  • PMO Manager
  • Problem Analyst
  • Problem Manager
  • Quality Analyst
  • Quality Manager
  • Release Manager
  • Security Manager
  • Service Continuity Analyst
  • Service Continuity Manager
  • Service Desk Analyst
  • Service Desk Manager
  • Service Level Analyst
  • Service Level Manager
  • Systems Manager
  • Test Manager
To demonstrate the quality of these materials, we have produced snapshots from a selection of them for you to view directly. The list on the left shows the structure for each of the job definitions. Simply select from the list on the left and you can view examples.

Editable Files Put YOU In Control

The job definition files are presented as fully editable Word documents. As such, you can add your own logo and supplement the comprehensive descriptions with specifics of your own business. You have total control.

Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be reading the role and responsibility statements within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE