Toolkit Structure:
Job Definition Overview
Concise statement of each role.
Primary Duties and Responsibilities
Principal areas of responsibility and frequency
Key Performance Indicators
Measurement method for job effectiveness
Main Job Requirements
Qualifications and experience standard.
Required Skills and Competences
Essential competencies that the job requires



NOTE: This toolkit can be supplemented with accredited study via an accredited ITIL training program.

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ITSM Job Description toolkit
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Key Performance Indicators (KPIs) are an essential part of any job description in any field. The ITSM Job Description Toolkit includes over 90 Job descriptions each with an indication of how the real performance of the role can be measured.

To illustrate the content of this item, we can provide the following samples:


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Obtaining the Toolkit 

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be reading role and responsibility statements within seconds.

To obtain the toolkit now, simply visit our PURCHASE PAGE