Key Performance Indicators (KPIs) are an essential part of any job description in any field. The ITSM Job Description Toolkit includes over
90 Job descriptions each with an indication of how the real performance of the role can be measured.
To illustrate the content of this item, we can provide the following samples:
Obtaining the Toolkit
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toolkit via our secure server, and then download it to your PC.
You can be reading role and responsibility statements within seconds.
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