Toolkit Structure:
Job Definition Overview
Concise statement of each role.
Primary Duties and Responsibilities
Principal areas of responsibility and frequency
Key Performance Indicators
Measurement method for job effectiveness
Main Job Requirements
Qualifications and experience standard.
Required Skills and Competences
Essential competencies that the job requires



NOTE: This toolkit can be supplemented with accredited study via an accredited ITIL training program.

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The ITSM Job Description Toolkit

This is a complete set of role and job descriptions for over 90 IT Service Management positions. 


Obtaining the Toolkit  

This could hardly be more straight forward. Simply purchase the toolkit via our secure server, and then download it to your PC. You can be reading role and responsibility statements within seconds.

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