Toolkit Structure:
Job Definition Overview
Concise statement of each role.
Primary Duties and Responsibilities
Principal areas of responsibility and frequency
Key Performance Indicators
Measurement method for job effectiveness
Main Job Requirements
Qualifications and experience standard.
Required Skills and Competences
Essential competencies that the job requires



NOTE: This toolkit can be supplemented with accredited study via an accredited ITIL training program.

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ITSM Job Description toolkit
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When reviewing staff suitability for specific roles it is important to know the base level education and experience level required for the role. The main job requirements section in each job description provides a concise description that makes intial screening of potential candidates much easier.

The following samples illustrate the details and depth of these items:

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