Toolkit Structure:
Job Definition Overview
Concise statement of each role.
Primary Duties and Responsibilities
Principal areas of responsibility and frequency
Key Performance Indicators
Measurement method for job effectiveness
Main Job Requirements
Qualifications and experience standard.
Required Skills and Competences
Essential competencies that the job requires



NOTE: This toolkit can be supplemented with accredited study via an accredited ITIL training program.

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ITSM Job Description toolkit
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This is a comprehensive role and job definitions toolkit containing over 90 (Ninety) complete job definitions. The definitions cover ITIL processes and support functions. The entire toolkit is provided in MS-Word format. Each definition includes a concise summary of the job, presented at the start of the job description document. To illustrate the depth and content of this document, we can provide a number of samples.

To view individual sample pages extracted from the toolkit, see below:

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Obtaining the Toolkit

This could hardly be more straight forward. Simply purchase the course via our secure server, and then download it to your PC. You can be reading role and responsibility statements within seconds.

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